Shipping policy
Thank you for shopping with Hot Lemon Collection.
This Shipping Policy provides information about order processing, shipping, estimated delivery times and international shipments.
Please read this Shipping Policy carefully before placing an order.
Nothing in this Shipping Policy is intended to exclude, restrict or limit any mandatory consumer rights available under applicable law.
ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing times are separate from estimated delivery times and do not include the time required for the carrier to deliver your order.
During periods of high order volume, promotions, sales, holidays or other exceptional circumstances, processing times may be longer than usual.
If a significant delay affects the processing of your order, we will make reasonable efforts to inform you using the contact details provided with your order.
SHIPPING CONFIRMATION AND TRACKING
Once your order has been processed and shipped, you will receive a shipping confirmation email at the email address provided during checkout.
Where tracking is available, the shipping confirmation email will include tracking information or instructions on how to track your shipment.
The carrier used may vary depending on the destination, shipping method and other operational factors.
Please note that tracking information may take some time to update after the shipment has been handed over to the carrier.
SHIPPING INFORMATION AND DELIVERY ADDRESS
Orders will be shipped using the delivery information provided by the customer during checkout.
Customers are responsible for reviewing their order confirmation and ensuring that their name, delivery address and contact information are accurate and complete.
If you notice an error in your shipping information, please contact us as soon as possible at:
hotlemoncollection@gmail.com
We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed once an order has been processed or shipped.
Where an incorrect or incomplete address provided by the customer results in a failed delivery or return to sender, any refund or reshipment will be handled in accordance with applicable law and our Return & Refund Policy.
Where legally permitted, additional shipping costs required to resend an order may be charged to the customer.
ESTIMATED DELIVERY TIMES
After your order has been processed and shipped, estimated delivery times are generally as follows:
- Italy: approximately 3–5 business days.
- European Union: approximately 7–10 business days.
- Destinations outside the European Union: approximately 15 business days.
Please note that processing times and delivery times are separate.
The estimated delivery times above begin from the date the order is shipped and do not include the 2–3 business days required for order processing.
Delivery times are estimates only and may vary depending on the destination, carrier, customs procedures, public holidays, periods of high order volume and other circumstances outside our reasonable control.
International shipments may require additional time for customs clearance.
Nothing in these estimated delivery times limits any mandatory consumer rights relating to delivery under applicable law.
SHIPPING COSTS
Shipping costs, where applicable, are calculated and displayed during checkout before the order is completed.
Shipping costs may vary depending on the destination, selected shipping method, order value and other relevant factors.
Any available free shipping promotions or thresholds will be subject to the conditions displayed on our website or during checkout.
INTERNATIONAL SHIPPING
Hot Lemon Collection may ship orders to international destinations available during checkout.
International delivery times may vary depending on the destination country, carrier and customs procedures.
International shipments may be subject to customs inspections and processing, which may cause delays outside our reasonable control.
Customers are responsible for providing complete and accurate information required for international delivery and customs processing.
Nothing in this section limits any mandatory consumer rights provided by applicable law.
CUSTOMS DUTIES, IMPORT TAXES AND FEES
International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless otherwise stated during checkout or required by applicable law, these charges are not included in the product price or shipping cost and are the responsibility of the customer.
Hot Lemon Collection does not control customs charges imposed by foreign authorities and cannot predict their amount.
Customers are responsible for complying with applicable customs requirements in their country of destination.
Where permitted by applicable law, customs duties, import taxes and other charges paid directly to customs authorities or third parties are non-refundable by Hot Lemon Collection.
DELIVERY AND TRANSFER OF RISK
For consumer orders, the risk of loss or damage to the goods passes in accordance with applicable law.
Where mandatory consumer protection law applies, Hot Lemon Collection remains responsible for the goods until the customer, or a third party designated by the customer other than the carrier, acquires physical possession of them.
Nothing in this Shipping Policy excludes, restricts or limits mandatory consumer rights.
DAMAGED OR TAMPERED PACKAGES
We recommend inspecting the external condition of your package at the time of delivery whenever reasonably possible.
If the package appears visibly damaged, opened or tampered with, you may ask the carrier to record the condition of the package and, where available, accept the delivery subject to reservation or refuse delivery.
If you receive a damaged, defective, incorrect or non-conforming product, please contact us as soon as possible at:
hotlemoncollection@gmail.com
Please include your order number, a description of the issue and, where reasonably possible, photographs of the package and product.
Failure to inspect the package at the time of delivery or to sign subject to reservation does not automatically exclude any mandatory rights you may have under applicable consumer protection law.
Claims relating to damaged, defective, incorrect or non-conforming products will be handled in accordance with applicable law and our Return & Refund Policy.
LOST OR MISSING ORDERS
If your tracking information indicates a delivery problem or your order has not arrived within the expected delivery period, please contact us at:
hotlemoncollection@gmail.com
We may ask you to provide information reasonably necessary to investigate the shipment with the carrier.
For consumer orders, lost or missing shipments will be handled in accordance with applicable law.
Nothing in this section transfers to the customer any risk or responsibility that must legally remain with Hot Lemon Collection.
UNCLAIMED PACKAGES AND ORDERS RETURNED TO SENDER
If an order is returned to us because of an incorrect or incomplete delivery address provided by the customer, failure to collect the package or another circumstance attributable to the customer, we will contact the customer after receiving the returned shipment.
Any refund or reshipment will be handled in accordance with applicable law and our Return & Refund Policy.
Where legally permitted, additional shipping costs required to resend an order may be charged to the customer.
REFUSED DELIVERIES
Refusing delivery does not automatically constitute a valid exercise of the right of withdrawal where applicable law requires the customer to communicate the decision to withdraw from the contract.
Customers wishing to exercise a right of withdrawal should follow the instructions provided in our Return & Refund Policy.
Where a shipment is refused or returned to sender, any refund, reshipment or applicable shipping costs will be handled in accordance with applicable law and our Return & Refund Policy.
ORDER CHANGES AND CANCELLATIONS
If you wish to request a change or cancellation of your order, please contact us as soon as possible at:
hotlemoncollection@gmail.com
We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
Nothing in this section limits any mandatory right of withdrawal or other consumer rights provided by applicable law.
DELAYS AND CIRCUMSTANCES OUTSIDE OUR REASONABLE CONTROL
Delivery delays may occur due to circumstances outside our reasonable control, including carrier disruptions, customs procedures, adverse weather conditions, natural events, strikes, public holidays or other exceptional circumstances.
Where such circumstances occur, we will make reasonable efforts to provide assistance and information where possible.
Nothing in this section excludes or limits any mandatory consumer rights relating to delivery or delays.
RETURNS AND REFUNDS
Returns, refunds and rights of withdrawal are governed by our Return & Refund Policy and applicable law.
Please review our Return & Refund Policy before returning any product.
CONTACT US
If you have any questions about shipping or delivery, please contact us at:
Hot Lemon Collection
Email: hotlemoncollection@gmail.com
Business Address:
Piazza Sandro Pertini 6
20067 Paullo (MI)
Italy