Terms of service
OVERVIEW
Welcome to Hot Lemon Collection. The terms “we”, “us” and “our” refer to Hot Lemon Collection, the trading name under which the sole proprietorship identified in Section 25 operates.
Hot Lemon Collection operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with access to our products and a curated shopping experience (the “Services”).
Hot Lemon Collection is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (the “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully before accessing or using the Services.
By visiting, interacting with or using our Services, or by purchasing products from us, you agree to be bound by these Terms and the policies referenced herein, including our Privacy Policy, Shipping Policy and Return & Refund Policy.
If you do not agree to these Terms, you should not access or use the Services.
Nothing in these Terms is intended to exclude, restrict or limit any mandatory consumer rights or protections available under applicable law.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services or placing an order, you confirm that you have the legal capacity to enter into a binding contract under the laws applicable to you.
If you are under the age required to enter into a legally binding contract in your country or region, you may use the Services only with the involvement and consent of a parent or legal guardian where required by applicable law.
To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide certain information, such as your email address, billing, payment and shipping information.
You agree to provide accurate, current and complete information and confirm that you have the right to provide such information.
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activities carried out through your account, except where otherwise provided by applicable law.
You may not transfer, sell, assign or license your account to another person without our prior written consent.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to provide accurate descriptions and representations of our products.
However, product colours and appearance may vary depending on your device, screen settings, lighting conditions and other factors outside our reasonable control.
Product measurements and sizing information are provided as guidance. Reasonable variations may occur due to materials, manufacturing processes and the nature of the products.
We may update product descriptions and other product information where reasonably necessary.
We reserve the right to discontinue products or limit their availability, subject to applicable law.
Nothing in this section excludes, restricts or limits your mandatory rights regarding defective, damaged, incorrect or non-conforming products.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an automated email acknowledging receipt of your order.
Where permitted by applicable law, receipt of an automated order confirmation does not necessarily constitute acceptance of your order.
We may refuse or cancel an order where there is a legitimate reason to do so, including:
- product unavailability;
- inability to process or verify payment;
- suspected fraud or unauthorized activity;
- an obvious pricing or product information error;
- shipping restrictions;
- violation of these Terms;
- circumstances in which accepting or fulfilling the order would violate applicable law.
If we cancel an order after payment has been received, we will issue any refund due in accordance with applicable law.
Please review your order carefully before submitting it.
If you need to request a change or cancellation, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
Purchases are subject to our Return & Refund Policy and applicable law.
Unless otherwise agreed, products purchased through our online store are intended for personal or household use and not for unauthorized commercial resale.
SECTION 4 – PRICES, BILLING, TAXES AND PAYMENT
Prices, promotions and discounts may change from time to time.
The price applicable to your purchase will be displayed during checkout before you submit your order.
Any applicable shipping charges and taxes collected by us will be displayed during checkout where required.
For international orders, customs duties, import taxes, handling charges or other fees may apply depending on the destination country.
Unless otherwise stated during checkout or required by applicable law, customers are responsible for customs duties, import taxes and similar charges imposed by the destination country.
Payment must be made using one of the payment methods available at checkout.
You agree to provide accurate, current and complete purchase, payment and billing information and confirm that you are authorized to use the payment method provided.
Shipping, customs duties, import taxes and related matters are further governed by our Shipping Policy.
SECTION 5 – SHIPPING AND DELIVERY
Shipping methods, order processing times, estimated delivery times, shipping costs and other relevant information are described in our Shipping Policy and, where applicable, during checkout.
Delivery times are estimates unless expressly guaranteed or otherwise required by applicable law.
Delays may occur due to customs procedures, carriers, adverse weather, disruptions, public holidays or other circumstances outside our reasonable control.
Nothing in this section excludes, restricts or limits mandatory consumer rights relating to delivery.
For consumer orders, the risk of loss or damage to the goods passes in accordance with applicable law.
Where mandatory consumer law provides that the seller remains responsible for goods until they are delivered to the consumer or a third party designated by the consumer other than the carrier, these rights will not be limited by these Terms.
Please review our Shipping Policy for further information.
SECTION 6 – INTELLECTUAL PROPERTY
Unless otherwise stated, the Services and content available through the Services, including the Hot Lemon Collection name, branding, logos, photographs, graphics, designs, videos, text and other original content, are owned by, licensed to or lawfully used by Hot Lemon Collection.
Such content may be protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal and lawful purposes.
Except where permitted by applicable law, you may not reproduce, distribute, modify, create derivative works from, publicly display, publish, commercially exploit or otherwise use protected content belonging to Hot Lemon Collection without our prior written permission.
Nothing in these Terms grants you ownership of or rights to our intellectual property except as expressly stated.
The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify or its licensors.
All other trademarks appearing through the Services belong to their respective owners.
We reserve all rights not expressly granted.
SECTION 7 – OPTIONAL TOOLS
You may be provided with access to tools or services offered by third parties as part of the Services.
We may not monitor or control such third-party tools.
Your use of third-party tools may be subject to separate terms and privacy policies established by the relevant providers.
To the extent permitted by applicable law, we are not responsible for third-party tools or circumstances outside our reasonable control.
We may introduce new features, tools and resources as part of the Services from time to time.
Such new features may form part of the Services and be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials or links to websites, applications or services operated by third parties.
We do not control third-party websites or services and are not responsible for their content, availability, security or practices, except where otherwise required by applicable law.
If you access a third-party website or service, you should review its applicable terms, conditions and privacy policies.
Complaints, claims or questions regarding products or services provided directly by third parties should be addressed to the relevant third party.
Nothing in this section excludes or limits liability that cannot legally be excluded or limited.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Hot Lemon Collection is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our Store are made directly with Hot Lemon Collection.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Hot Lemon Collection, including any injury, damage or loss resulting from purchased products and services.
You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Hot Lemon Collection.
Nothing in this section excludes or limits rights or liabilities that cannot legally be excluded or limited.
SECTION 10 – PRIVACY POLICY
Personal information collected through the Services is processed in accordance with our Privacy Policy and applicable data protection laws.
Because our Services are hosted by Shopify, Shopify and other service providers may process personal information as necessary to provide their services.
Information may be processed in countries other than your country of residence, subject to applicable data protection requirements and safeguards.
Please review our Privacy Policy for further information about how personal information is collected, used, shared and protected.
SECTION 11 – FEEDBACK, REVIEWS AND USER CONTENT
If you submit, upload or otherwise provide a review, photograph, comment, suggestion or other content (“User Content”), you confirm that you have the necessary rights to submit that content.
You must not submit User Content that is unlawful, fraudulent, defamatory, abusive, discriminatory, misleading, infringing or otherwise violates applicable law or the rights of another person.
By submitting User Content for publication through our Services, you grant Hot Lemon Collection a non-exclusive, worldwide, royalty-free license to use, reproduce, display and, where reasonably necessary for technical or promotional purposes, adapt that content in connection with operating, promoting and marketing Hot Lemon Collection and its products, subject to applicable law.
This license does not transfer ownership of your User Content to Hot Lemon Collection.
Where applicable, you retain any rights that cannot legally be waived or transferred.
We may moderate, refuse to publish or remove User Content where reasonably necessary, including where the content violates these Terms, applicable law or the rights of others.
You are responsible for the content you submit and its accuracy.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct errors and update information where permitted by applicable law.
If an error affects an order you have already placed, we will handle the matter in accordance with applicable law and your mandatory consumer rights.
Nothing in this section gives us an unlimited right to cancel accepted consumer orders or retrospectively alter contractual terms.
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not use the Services:
- for unlawful, malicious or fraudulent purposes;
- to violate applicable laws or regulations;
- to infringe our intellectual property rights or the rights of others;
- to harass, threaten, abuse or unlawfully harm another person;
- to transmit false or intentionally misleading information;
- to transmit malicious code or harmful software;
- to unlawfully collect or misuse personal information;
- to send unauthorized spam or similar communications;
- to impersonate another person or entity;
- to interfere with the security or operation of the Services;
- to engage in unauthorized scraping, data extraction or automated access;
- to circumvent security measures or access restrictions.
We may take reasonable measures to prevent, investigate and respond to prohibited use of our Services.
SECTION 14 – AGENTS AND AUTOMATED SYSTEMS
This section applies to automated or semi-automated software, services, systems, bots or agents that access or interact with the Services.
We may use reasonable technical measures to control or restrict unauthorized automated access to our Services.
Automated systems or agents must not conceal their automated nature, circumvent security measures, bypass access restrictions or interfere with reasonable technical protections implemented by us.
We may limit or restrict automated access where reasonably necessary to protect the Services, our customers, our business or third parties.
Nothing in this section restricts activities that cannot lawfully be prohibited.
SECTION 15 – TERMINATION AND SUSPENSION
We may suspend, restrict or terminate access to the Services where there is a legitimate reason to do so, including fraud, security risks, unlawful activity or a material violation of these Terms.
Any suspension or termination will be carried out in accordance with applicable law.
Termination or suspension does not affect rights and obligations that arose before termination or provisions that by their nature should continue to apply.
SECTION 16 – DISCLAIMER OF WARRANTIES
We make reasonable efforts to provide accurate, secure and reliable Services.
However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.
To the fullest extent permitted by applicable law, any warranties or conditions that may lawfully be excluded are excluded.
Nothing in these Terms excludes, restricts or limits mandatory warranties, statutory guarantees or consumer rights that apply to your purchase.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Hot Lemon Collection will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was formed.
Nothing in these Terms excludes, restricts or limits liability where exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms excludes, restricts or limits mandatory consumer rights, statutory guarantees or liability that cannot legally be excluded or limited.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you may be responsible for losses or third-party claims arising directly from your unlawful use of the Services, material breach of these Terms or violation of the rights of another person.
Nothing in this section creates liability beyond what is permitted by applicable law or limits any mandatory consumer rights.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply to the fullest extent permitted by law or, where appropriate, be severed from these Terms.
The remaining provisions will continue to apply where legally possible.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.
These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement governing your use of the Services and purchases from Hot Lemon Collection, subject to applicable law.
Nothing in this section excludes or limits rights arising from mandatory law or information that legally forms part of the consumer contract.
SECTION 21 – ASSIGNMENT
You may not transfer your contractual rights or obligations where such a restriction is permitted by applicable law without our prior written consent.
We may transfer our rights and obligations in connection with a sale, transfer or reorganization of the business, provided that such transfer does not reduce your mandatory consumer rights or legal protections.
SECTION 22 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms and contracts concluded through the Services are governed by Italian law, except where mandatory consumer protection rules applicable in the consumer’s country of residence provide otherwise.
If you are a consumer residing in the European Union or another jurisdiction that provides mandatory consumer protections, you retain the benefit of any mandatory rights and protections available to you under applicable law.
Nothing in this section deprives consumers of the protection afforded to them by mandatory provisions of applicable law.
Any disputes will be subject to the jurisdiction determined by applicable law.
SECTION 23 – HEADINGS
The headings used in these Terms are included for convenience and readability only and do not limit or otherwise affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS OF SERVICE
We may update these Terms from time to time for legal, regulatory, operational or business reasons.
The current version of these Terms will be published on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Changes will not retrospectively reduce mandatory rights relating to orders or contracts already concluded.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Email: hotlemoncollection@gmail.com
Seller / Legal Name: [YOUR FULL LEGAL NAME / REGISTERED SOLE PROPRIETOR NAME]
Trading Name: Hot Lemon Collection
Business Address:
Piazza Sandro Pertini 6
20067 Paullo (MI)
Italy
VAT Number: [YOUR VAT NUMBER]